Privacy Policy
This policy explains what information SPAN Labs LLC ("SPAN Labs", "we", "us") collects through spanlabs.tech, how we use it, and the choices you have. We keep it deliberately short because we collect very little.
Information we collect
We collect information only when you choose to give it to us:
- Project inquiry form: your name, email address, and what you tell us about your project. Company, timeline, and the type of engagement you are interested in are optional.
- Email: anything you send to hello@spanlabs.tech, including your email address and message.
- Scheduling: if you book a call through Calendly, Calendly collects the details you enter to book (such as name, email, and time slot) and shares them with us.
Website analytics (only with your consent): if you click "Accept" on our cookie banner, we use Google Analytics 4 to understand how the site is used, such as pages viewed, approximate location, device and browser type, how you arrived, and whether you used the contact form or booking link. We do not send the contents of your form submission to Google Analytics.
Like most websites, our hosting provider may also receive basic technical information when you visit (such as IP address, browser type, and pages requested) in routine server logs.
How we use it
We use your information to reply to your inquiry, discuss and scope a possible project, schedule calls, and manage our business relationship with you. We do not sell your information, and we do not use it for advertising.
Who we share it with
We use a small number of service providers that process information on our behalf: Formspree (form submissions and delivery to our inbox), Calendly (scheduling), our email provider, GitHub Pages (website hosting), and, only if you accept analytics cookies, Google (Google Analytics). They may use the information only to provide their service to us and are subject to their own privacy policies. We may also disclose information if required by law or to protect our legal rights.
How long we keep it
We keep inquiry and correspondence records for as long as needed to respond to you and, if we work together, to manage the engagement and meet legal and accounting obligations. If we do not work together, we delete inquiry details within a reasonable period, and sooner if you ask.
Cookies
This website does not use advertising cookies. If you accept analytics on our cookie banner, Google Analytics sets cookies in your browser to recognize repeat visits and measure usage. If you decline, no analytics scripts or cookies are loaded. You can change your choice at any time using the Cookie settings link in the footer of our home page. Third-party services you choose to use, such as the Calendly booking page, may set their own cookies under their own policies.
Your choices and rights
You can ask us at any time to tell you what personal information we hold about you, correct it, or delete it. Depending on where you live, you may have additional rights under local law. Email hello@spanlabs.tech and we will respond within a reasonable time.
Security
We use reasonable technical and organizational measures to protect the information you send us, but no method of transmission or storage is completely secure. Please do not send passwords, payment card numbers, or other highly sensitive data through the form or by email.
Children
This website is intended for businesses and is not directed to children under 16. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact
SPAN Labs LLC, Cary, North Carolina, USA
Email: hello@spanlabs.tech